ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


FXI E-Gov Q3 2017

The ForeSee Experience Index (FXI): E-Gov (Q3 2017)

The 57th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q3 of 2017. Over 180,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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FXI Banking Report

ForeSee Experience Index (FXI): Banking Report

According to the FXI: Banking report, branches still matter, defection remains a risk, and consumers have an increasing interest in fintech services from traditional banks.

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E-Gov Report Q2 2017

The ForeSee Experience Index (FXI): E-Gov (Q2 2017)

The 56th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q2 of 2017. Over 182,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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NPS Benchmarks Report

2017 Net Promoter Score Report

New Report: Find out how top retailers stack up in terms of NPS

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The ForeSee Experience Index (FXI): E-Gov (Q1 2017)

The 55th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q1 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI): E-Gov (Q4 2016)

The 54th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q4 of 2016. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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