ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee Experience Index (FXI): Net Promoter Score℠ Report

Analyzing input from 40,000 shoppers about 50 of the world’s top brands, the FXI: Net Promoter Score Report ranks retail brands on their omnichannel NPS®, showing you who’s winning and who’s coming up short—on store, web, and mobile channels.

Download Now

The ForeSee Experience Index (FXI): Utilities CX Insights

Utility providers face new consumer expectations around transparency, digital tools, and personalized services and information. Find out how 25 leading companies rank on customer experience in our first ForeSee Experience Index for the utility industry.

Download Now

The ForeSee Experience Index (FXI): E-Gov (Q4 2017)

The 58th consecutive FXI: E-Government explores citizen experiences with federal websites and mobile apps in Q4 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

Download Now

The ForeSee Experience Index (FXI): Retail CX Insights

What do customers want from store, web, and mobile experiences? How are those needs shaping the future of retail CX? Read our report to find out what strategies are working, and what brands are coming out on top.

Download Now

The ForeSee Methodology: A Causal and Predictive Analytics Framework that Links Customer Experience with Business Outcomes

Learn why the ForeSee Methodology is the only causal framework that links CX improvements to business outcomes.

Download Now

The ForeSee Experience Index (FXI) – Retail CX Rankings

Who’s winning and losing with retail CX? And what brands are using their reputations to attract and keep customers? Find out in the ForeSee Experience Index (FXI): Retail CX Rankings, our definitive look at the world’s top retailers, as determined by 40,000 shoppers.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

Download Now