The 58th consecutive FXI: E-Government explores citizen experiences with federal websites and mobile apps in Q4 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.Download Now
What do customers want from store, web, and mobile experiences? How are those needs shaping the future of retail CX? Read our report to find out what strategies are working, and what brands are coming out on top.Download Now
The ForeSee Methodology: A Causal and Predictive Analytics Framework that Links Customer Experience with Business Outcomes
Learn why the ForeSee Methodology is the only causal framework that links CX improvements to business outcomes.Download Now
Who’s winning and losing with retail CX? And what brands are using their reputations to attract and keep customers? Find out in the ForeSee Experience Index (FXI): Retail CX Rankings, our definitive look at the world’s top retailers, as determined by 40,000 shoppers.
TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-CommerceDownload Now
The 57th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q3 of 2017. Over 180,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.Download Now
According to the FXI: Banking report, branches still matter, defection remains a risk, and consumers have an increasing interest in fintech services from traditional banks.Download Now