ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.

Retail Snapshot: Digital CX and Holiday Spending

See how the shift to digital is impacting holiday shopper behaviors across the journey, and how a good digital customer experience is driving increased spending across all channels.

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A Bright Spot for Utilities: Mobile CX Saves Millions

Utility consumers want digital services they can rely on. See how using mobile to optimize the utility customer journey improves satisfaction and leads to big potential savings for providers.

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The ForeSee Experience Index: E-Government (January – June 2018)

See what the rankings say about the state of digital in the federal government. Also, learn more about how ForeSee can help agencies meet new guidance from Office of Management and Budget (OMB) on customer feedback requirements.

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The ForeSee Experience Index: Retail NPS® & Satisfaction Report, Q2 2018

Analyzing data from 40,000 shopper surveys, our quarterly report ranks 100 U.S., U.K., and Canadian retail brands on both NPS and customer satisfaction and shows how customer-journey behaviors are impacting the industry.

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The Total Economic Impact of ForeSee CX Suite

Forrester interviewed ForeSee customers to validate the financial benefits of measuring and improving customer experience with our solutions. Read the report to see how CX Suite enables $7.8 million in economic benefits and full ROI in less than three months.

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The ForeSee Experience Index (FXI): Government CX Insights

Government agencies are at a turning point. Citizens are bringing private-sector standards to their public-sector interactions, expecting digital tools, convenience, and simple ways to get information. Find out how federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience.

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