ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee Experience Index (FXI) – 2016 U.K. Retail Edition

Which UK retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the Christmas shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee Experience Index (FXI): 2016 U.S. Retail Edition

Which US retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the holiday shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee E-Government Satisfaction Index (Q3 2016)

Read 53rd consecutive E-Government Satisfaction Index report to find out which organizations are getting it right, and where changes can be made to drive outcomes that are good for both citizens and government.

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ForeSee Retail Benchmark Report – August 2016

Learn how ForeSee’s August 2016 Retail Benchmark report can help retailers determine whether the experience they are providing to customers is exceeding or falling short of industry averages and customer expectations.

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The ForeSee E-Government Satisfaction Index (Q2 2016)

This is the 52nd consecutive quarter ForeSee has indexed over 100 federal government websites in the United States using its patented and systematic approach to customer experience measurement.

Read the report to find out which organizations are getting it right, and where changes can be made to drive outcomes that are good for both citizens and government.

TOPICS: Government, Web, Mobile

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The FXI Apparel Report

Learn how apparel and accessories retailers can compete — and win — on customer experience in ForeSee’s latest report: Customer Experience with Apparel & Accessories Retailers, featuring CX data and insights from a subcategory of the most recent ForeSee Experience Index, Retail Edition.

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