ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.

The ForeSee Experience Index (FXI): Government CX Insights

Government agencies are at a turning point. Citizens are bringing private-sector standards to their public-sector interactions, expecting digital tools, convenience, and simple ways to get information. Find out how federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience.

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Optimizing the Banking Customer Journey

Only 50% of those who start in a digital channel (web or mobile) succeed on the first try. See how optimizing the banking customer journey leads to big potential savings for national banks, regional banks, and credit unions.

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The ForeSee American Employee Study

Read our report to learn about employee attitudes and behaviors. Our proven and patented cause-and-effect methodology is used to find the answers to the questions behind employee satisfaction.

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The ForeSee Experience Index (FXI): Net Promoter Score℠ Report

Analyzing input from 40,000 shoppers about 50 of the world’s top brands, the FXI: Net Promoter Score Report ranks retail brands on their omnichannel NPS®, showing you who’s winning and who’s coming up short—on store, web, and mobile channels.

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The ForeSee Experience Index (FXI): Utilities CX Insights

Utility providers face new consumer expectations around transparency, digital tools, and personalized services and information. Find out how 25 leading companies rank on customer experience in our first ForeSee Experience Index for the utility industry.

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The ForeSee Experience Index (FXI): E-Gov (Q4 2017)

The 58th consecutive FXI: E-Government explores citizen experiences with federal websites and mobile apps in Q4 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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