ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


Internet Retailer: Behind the Online Apparel Boom – Executive Summary

Internet Retailer’s report — Behind the Online Apparel Boom — offers an exclusive look at who and what is steering U.S. apparel sales to the web from stores.

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The ForeSee E-Government Satisfaction Index (Q1 2016)

This report serves as a benchmark to help digital government leaders understand performance from the citizens’ perspective.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q4 2015)

This report serves as performance benchmark for digital government leaders to help them understand performance from the citizen’s perspective.

TOPICS: Government, Web, Mobile

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The ForeSee Experience Index (FXI) – 2015 Retail Edition

Did major retailers meet and exceed shopper expectations this holiday season? Which brands excelled at providing exceptional customer experiences—and which ones fell flat? Discover who is on top and why in the research commentary for the definitive annual study on the retail customer experience.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee E-Government Satisfaction Index (Q3 2015)

Citizen satisfaction with digital government slightly rebounded in the third quarter of 2015. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q2 2015)

Citizen satisfaction with digital government took another slight dip in the second quarter of 2015 but e-government still outperforms overall government in citizen satisfaction. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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