ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee Experience Index (FXI) – 2015 Retail Edition

Did major retailers meet and exceed shopper expectations this holiday season? Which brands excelled at providing exceptional customer experiences—and which ones fell flat? Discover who is on top and why in the research commentary for the definitive annual study on the retail customer experience.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee E-Government Satisfaction Index (Q3 2015)

Citizen satisfaction with digital government slightly rebounded in the third quarter of 2015. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q2 2015)

Citizen satisfaction with digital government took another slight dip in the second quarter of 2015 but e-government still outperforms overall government in citizen satisfaction. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q1 2015)

Citizen satisfaction with digital government dipped slightly in the first quarter of 2015, but our research shows citizens still prefer to access information from government agencies and departments over the internet. This report provides aggregate and individual citizen satisfaction scores for 100 federal websites measured in the first quarter of 2015.

TOPICS: Government, Web, Mobile

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The ForeSee Experience Index (FXI): 2014 U.S. Retail Edition

Which retailers are providing the best customer experiences for today’s multichannel shoppers? This research uses ForeSee’s proven methodology to measure customer experiences with the largest retailers in the United States, focusing on retailer’s three most important customer touchpoints: retail chain stores, e-commerce websites, and mobile experiences.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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