ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee E-Government Satisfaction Index (Q2 2016)

This is the 52nd consecutive quarter ForeSee has indexed over 100 federal government websites in the United States using its patented and systematic approach to customer experience measurement.

Read the report to find out which organizations are getting it right, and where changes can be made to drive outcomes that are good for both citizens and government.

TOPICS: Government, Web, Mobile

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The FXI Apparel Report

Learn how apparel and accessories retailers can compete — and win — on customer experience in ForeSee’s latest report: Customer Experience with Apparel & Accessories Retailers, featuring CX data and insights from a subcategory of the most recent ForeSee Experience Index, Retail Edition.

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Internet Retailer: Behind the Online Apparel Boom – Executive Summary

Internet Retailer’s report — Behind the Online Apparel Boom — offers an exclusive look at who and what is steering U.S. apparel sales to the web from stores.

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The ForeSee E-Government Satisfaction Index (Q1 2016)

This report serves as a benchmark to help digital government leaders understand performance from the citizens’ perspective.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q4 2015)

This report serves as performance benchmark for digital government leaders to help them understand performance from the citizen’s perspective.

TOPICS: Government, Web, Mobile

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The ForeSee Experience Index (FXI) – 2015 Retail Edition

Did major retailers meet and exceed shopper expectations this holiday season? Which brands excelled at providing exceptional customer experiences—and which ones fell flat? Discover who is on top and why in the research commentary for the definitive annual study on the retail customer experience.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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