The ForeSee E-Government Satisfaction Index (Q2 2015)
Citizen satisfaction with digital government took another slight dip in the second quarter of 2015 but e-government still outperforms overall government in citizen satisfaction. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.
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TOPICS: Government, Web, Mobile
The ForeSee E-Government Satisfaction Index (Q1 2015)
Citizen satisfaction with digital government dipped slightly in the first quarter of 2015, but our research shows citizens still prefer to access information from government agencies and departments over the internet. This report provides aggregate and individual citizen satisfaction scores for 100 federal websites measured in the first quarter of 2015.
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TOPICS: Government, Web, Mobile
The ForeSee Experience Index (FXI): 2014 U.S. Retail Edition
Which retailers are providing the best customer experiences for today’s multichannel shoppers? This research uses ForeSee’s proven methodology to measure customer experiences with the largest retailers in the United States, focusing on retailer’s three most important customer touchpoints: retail chain stores, e-commerce websites, and mobile experiences.
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TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce
ForeSee Research
Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.