ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee E-Government Satisfaction Index (Q4 2015)

This report serves as performance benchmark for digital government leaders to help them understand performance from the citizen’s perspective.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q3 2015)

Citizen satisfaction with digital government slightly rebounded in the third quarter of 2015. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q2 2015)

Citizen satisfaction with digital government took another slight dip in the second quarter of 2015 but e-government still outperforms overall government in citizen satisfaction. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q1 2015)

Citizen satisfaction with digital government dipped slightly in the first quarter of 2015, but our research shows citizens still prefer to access information from government agencies and departments over the internet. This report provides aggregate and individual citizen satisfaction scores for 100 federal websites measured in the first quarter of 2015.

TOPICS: Government, Web, Mobile

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