Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee E-Government Satisfaction Index (Q2 2016)

This is the 52nd consecutive quarter ForeSee has indexed over 100 federal government websites in the United States using its patented and systematic approach to customer experience measurement.

Read the report to find out which organizations are getting it right, and where changes can be made to drive outcomes that are good for both citizens and government.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q1 2016)

This report serves as a benchmark to help digital government leaders understand performance from the citizens’ perspective.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q4 2015)

This report serves as performance benchmark for digital government leaders to help them understand performance from the citizen’s perspective.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q3 2015)

Citizen satisfaction with digital government slightly rebounded in the third quarter of 2015. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q2 2015)

Citizen satisfaction with digital government took another slight dip in the second quarter of 2015 but e-government still outperforms overall government in citizen satisfaction. The E-Government Satisfaction Index is a measurement of over 100 sites who volunteer to be transparent and share their satisfaction scores.

TOPICS: Government, Web, Mobile

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The ForeSee E-Government Satisfaction Index (Q1 2015)

Citizen satisfaction with digital government dipped slightly in the first quarter of 2015, but our research shows citizens still prefer to access information from government agencies and departments over the internet. This report provides aggregate and individual citizen satisfaction scores for 100 federal websites measured in the first quarter of 2015.

TOPICS: Government, Web, Mobile

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