Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee E-Government Satisfaction Index (Q1 2015)

Citizen satisfaction with digital government dipped slightly in the first quarter of 2015, but our research shows citizens still prefer to access information from government agencies and departments over the internet. This report provides aggregate and individual citizen satisfaction scores for 100 federal websites measured in the first quarter of 2015.

TOPICS: Government, Web, Mobile

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