ForeSee Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.


A Competitive Advantage: How JCPenney Uses VOC to Create a Win-Win Same Day Pick-Up Experience

When done right, BOPIS provides multiple customer touch points, blends the ease of online shopping with the immediacy of in-store shopping, and drives additional store purchases. How can retailers ensure that the BOPIS experience is frictionless and encourage more shoppers to use it? Join this webinar to hear how Doug Mitchell, Sr. Manager Site Optimization, JCPenney, uses Voice of Customer insights to create a world-class same-day pickup experience that goes beyond BOPIS. Eric Feinberg, Vice President, ForeSee, will share what the latest ForeSee research tells us about BOPIS shoppers.

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Enhance Customer Intelligence with Adobe & ForeSee

Learn how ForeSee and Adobe partner to combine business analytics with voice of customer data to reveal how your audience engages with your brand. Coupling web and voice of customer data generates new customer intelligence to reveal deep customer insights. This integrated solution pulls all your insights together so you can improve the user experience and drive engagement. Learn more and register via the Adobe Solution Partners website.

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Strategies for Retail Banking CX Success from Union Bank & Trust and ForeSee

In this on-demand webinar, you'll hear from Union Bank & Trust VP and Director of Customer Experience, Jason Huffman, as he shares strategies for CX success in today's digitally demanding consumer landscape. Additionally, you'll learn about the findings from the ForeSee e-book 5 Steps for Retail Banks to Win on Customer Experience – featuring CX insights relevant to all Financial Services organizations.

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Get it Right: How to Compete & Win on Customer Experience (UK Edition)

Customer Experience is the frontline in today’s battle for business growth. In fact, when measured right, CX is a proven predictor of future financial performance. To succeed today, retailers (and non-retailers alike) must understand customer expectations and attitudes across the entire customer journey. In this webinar, you’ll learn which UK online retailers are winning on customer experience and which are falling behind. We’ll arm you with strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout 2017.

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Get it Right: How to Compete & Win on Customer Experience (US Edition)

When measured right, CX is a proven predictor of future financial performance. But to succeed today, retailers (and non-retailers alike) must understand customer needs, expectations, and attitudes across the entire customer journey. Learn which retailers are winning on customer experience and which are falling behind, and discover strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout the whole year.

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Accelerate Your CX Journey

It’s time to accelerate CX measurement – starting with digital. Learn what ForeSee uncovered through a series of recent interviews with companies across a variety of industries. Hear candid, thought-provoking stories about our clients’ CX measurement initiatives, including their approaches to accelerating CX measurement, challenges with understanding digital’s contribution to other channels, and pursuing the CX holy grail: accurately measuring customer experience across the entire customer journey.

TOPICS: Digital Contribution, Multichannel

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5 Best Practices for Increasing Marketing Effectiveness with Ratings & Reviews

Our product experts share five practical ways you can expand the impact of your voice of customer measurement program while improving your online reputation and marketing effectiveness. You’ll come away with an understanding of how taking a proactive approach to soliciting and publishing ratings & reviews can improve brand visibility as well as inspire consumer confidence.

TOPICS: Ratings & Reviews, Web

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