Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

Upcoming Webinars

How ComEd Powers Lives with a Commitment to CX

Monday, Nov 16, 2pm ET

ComEd will discuss how their CX and digital teams provided the framework and data needed to return power—literally and figuratively—to customers in 2020. Plus, get broader context with data and anecdotes from our recent VXI: Energy Utilities research.

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On-demand Webinars

Webinars

CXPA Webinar Presented by Verint: Designing the Customer Experience for Success

Join CXPA board member, Nancy Porte, CCXP, for an interactive conversation with Karen Pascoe, Senior Vice President, Experience Design for Digital Payments & Labs at Mastercard to discuss how Karen connects business and design strategy using CX insights and how a customer-centric approach can help organizations better deliver on brand promise.

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Webinars

Verint Virtual: Public Sector CX

Join us for a morning of presentations focused on experience management best practices, specifically for the public sector.

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Webinars

Banking CX: Agile Strategies for Uncertain Times

Consumer banking needs have changed—in short- and long-term ways. Which banks are rising to the occasion? And how can your organization keep up with the zigs and zags 2020 keeps throwing at us?

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Webinars

Series: Act Now, Plan Ahead

Verint Experience Management’s Act Now, Plan Ahead series focuses on CX and UX best practices for unusual times that can help your digital programs long-term. They are part of our Adapt & Respond campaign to address how our customers can adapt faster and respond smarter to business challenges related to COVID-19.

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Webinars

CX Transformation Takes a (Cross-Functional) Village

Forrester analyst Faith Adams will share why experience management must span across the enterprise – collaborating with stakeholders from digital, the contact center, operations, research, and more – and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run.

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Webinars

How Virginia Lottery Evolved its Digital Offerings Using CX and UX

The digital team at Virginia Lottery relaunched their website—and navigated the resulting customer feedback—by combining CX and UX to understand customer behaviors, needs, and expectations, and focus their efforts on improvements that would have the biggest impact.

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