ForeSee Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

On-demand Webinars

Webinars

Series: Act Now, Plan Ahead

Verint Experience Management’s Act Now, Plan Ahead series focuses on CX and UX best practices for unusual times that can help your digital programs long-term. They are part of our Adapt & Respond campaign to address how our customers can adapt faster and respond smarter to business challenges related to COVID-19.

Watch Now

Webinars

CX Transformation Takes a (Cross-Functional) Village

Forrester analyst Faith Adams will share why experience management must span across the enterprise – collaborating with stakeholders from digital, the contact center, operations, research, and more – and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run.

Watch Now

Webinars

How Virginia Lottery Evolved its Digital Offerings Using CX and UX

The digital team at Virginia Lottery relaunched their website—and navigated the resulting customer feedback—by combining CX and UX to understand customer behaviors, needs, and expectations, and focus their efforts on improvements that would have the biggest impact.

Watch Now

Webinars

Listen and Act in the New Now—Best Practices for the Long Term

We’re living and working in an unprecedented environment right now—and it’s creating a mix of business and social challenges. We’ll discuss key VoC strategies you can put in place immediately.

Watch Now

Webinars

Shopping Around: Retail CX in the Age of Amazon

See how the biggest 25 U.S. retailers rank on CSAT and NPS*, plus we’ll share additional data that we couldn’t fit in the Verint Experience Index: Retail report.

Watch Now

Webinars

Better Together: Best Practices for Combining Voice of the Customer and Operational Insights

Are you really listening to your customers? Just analyzing customer surveys and monitoring conversations in the contact center is not enough. Rethink how you define operational data and stop missing what your customers are telling your organization. Join Mark Smith, CEO and Chief Research Officer at Ventana Research, with Shannon Latta, VP of Marketing at Verint, to discuss three best practices for bringing together experience and operational insights to help perfect the customer relationship.

Watch Now