ForeSee Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

The ROI of Measuring and Improving CX

Get a deep-dive analysis of the ForeSee Total Economic Impact study conducted by Forrester Consulting. Co-hosted by ForeSee and Forrester, this webinar will provide additional financial impact details and features a Q&A session.

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Getting NPS Right: Industry Rankings & Insight

With so much riding on NPS®, access to real customer data and expert analysis is vital. In this webinar, we'll add insight into what customers want from retailers, and data on how NPS differs across geographies, industry, and other segments.

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How to Fine-Tune CX for Call Center Success

Contact center leaders trust ForeSee to help them improve efficiencies, identify coaching opportunities, and make better decisions to improve the KPIs they care about most. Hear from Erica Komorosky, Customer Communications Center Manager at UGI Utilities, as she shares real-life examples of how she uses CX data to fine-tune their contact center management.

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Electrifying CX: How Utility Providers Can Meet New Consumer Needs While Saving Millions

Keeping the lights on isn’t enough anymore—today’s consumers demand more from their utility providers. Analyzing data from thousands of customers, the Utilities CX Insights report shows how 25 of the biggest providers in the U.S. rank on customer experience.

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How USA Staffing (OPM) and Other Agencies Drive Results with CX

Citizens who have a great customer experience (cx) are more likely to trust in the government. But high satisfaction isn’t just good for the people you serve—it’s good for your organization’s bottom line. Join us on Wednesday, March 7 at 2pm EST for a live webinar focused on helping organizations curb spending by investing in CX.

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Get it Right: Compete and Win on Customer Experience (UK)

We surveyed 40,000 shoppers to uncover how their experiences are shaping buying habits. Now, we'll dig in to the data to reveal how well UK shoppers think the world's biggest retailers are meeting their specific needs. In this live, 30-minute webinar, we'll discuss regional findings from our Retail CX Rankings and Retail CX Insights reports.

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Get it Right: Compete and Win on Customer Experience (CX)

Join us for this live webinar where we’ll reveal the top 50 global retailers as measured on CX, NPS, and brand reputation. Through analysis of our data, gathered from 40,000 shoppers for our annual ForeSee Experience Index, you’ll come away with data-driven insights for getting CX right—for customers and the business—and be better prepared to advocate for CX in your organization.

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