A Competitive Advantage: How JCPenney Uses VOC to Create a Win-Win Same Day Pick-Up Experience
When done right, BOPIS provides multiple customer touch points, blends the ease of online shopping with the immediacy of in-store shopping, and drives additional store purchases. How can retailers ensure that the BOPIS experience is frictionless and encourage more shoppers to use it? Join this webinar to hear how Doug Mitchell, Sr. Manager Site Optimization, JCPenney, uses Voice of Customer insights to create a world-class same-day pickup experience that goes beyond BOPIS. Eric Feinberg, Vice President, ForeSee, will share what the latest ForeSee research tells us about BOPIS shoppers.
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Strategies for Retail Banking CX Success from Union Bank & Trust and ForeSee
In this on-demand webinar, you'll hear from Union Bank & Trust VP and Director of Customer Experience, Jason Huffman, as he shares strategies for CX success in today's digitally demanding consumer landscape. Additionally, you'll learn about the findings from the ForeSee e-book 5 Steps for Retail Banks to Win on Customer Experience – featuring CX insights relevant to all Financial Services organizations.
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Get it Right: How to Compete & Win on Customer Experience (UK Edition)
Customer Experience is the frontline in today’s battle for business growth. In fact, when measured right, CX is a proven predictor of future financial performance. To succeed today, retailers (and non-retailers alike) must understand customer expectations and attitudes across the entire customer journey. In this webinar, you’ll learn which UK online retailers are winning on customer experience and which are falling behind. We’ll arm you with strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout 2017.
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Get it Right: How to Compete & Win on Customer Experience (US Edition)
When measured right, CX is a proven predictor of future financial performance. But to succeed today, retailers (and non-retailers alike) must understand customer needs, expectations, and attitudes across the entire customer journey. Learn which retailers are winning on customer experience and which are falling behind, and discover strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout the whole year.
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Accelerate Your CX Journey
It’s time to accelerate CX measurement – starting with digital. Learn what ForeSee uncovered through a series of recent interviews with companies across a variety of industries. Hear candid, thought-provoking stories about our clients’ CX measurement initiatives, including their approaches to accelerating CX measurement, challenges with understanding digital’s contribution to other channels, and pursuing the CX holy grail: accurately measuring customer experience across the entire customer journey.
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TOPICS: Digital Contribution, Multichannel
Omnichannel Success: How Disney Offers Guests a Unified Customer Experience
The name Disney is synonymous with a superior Guest experience. In this recorded webinar from February, 2015, Steve Fryer—Director, Guest Services, Disney Consumer Products, Disney Store North America—shares how Disney uses ForeSee’s multichannel customer experience analytics to provide that renowned experience seamlessly across digital and store channels.
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TOPICS: Web, Stores, Multichannel, Retail & E-Commerce
ForeSee Webinars
Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.