ForeSee Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

Get it Right: How to Compete & Win on Customer Experience (US Edition)

When measured right, CX is a proven predictor of future financial performance. But to succeed today, retailers (and non-retailers alike) must understand customer needs, expectations, and attitudes across the entire customer journey. Learn which retailers are winning on customer experience and which are falling behind, and discover strategic and tactical CX insights about the changing retail landscape to help you drive business results throughout the whole year.

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Accelerate Your CX Journey

It’s time to accelerate CX measurement – starting with digital. Learn what ForeSee uncovered through a series of recent interviews with companies across a variety of industries. Hear candid, thought-provoking stories about our clients’ CX measurement initiatives, including their approaches to accelerating CX measurement, challenges with understanding digital’s contribution to other channels, and pursuing the CX holy grail: accurately measuring customer experience across the entire customer journey.

TOPICS: Digital Contribution, Multichannel

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Omnichannel Success: How Disney Offers Guests a Unified Customer Experience

The name Disney is synonymous with a superior Guest experience. In this recorded webinar from February, 2015, Steve Fryer—Director, Guest Services, Disney Consumer Products, Disney Store North America—shares how Disney uses ForeSee’s multichannel customer experience analytics to provide that renowned experience seamlessly across digital and store channels.

TOPICS: Web, Stores, Multichannel, Retail & E-Commerce

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Innovating Analytics: Gaining a Competitive Advantage in a Customer-Driven World

ForeSee’s Randy Kish shows retailers how a comprehensive system of metrics can eliminate information silos and support confident, fiscally responsible decision-making in today’s complicated multichannel, multi-device world.

TOPICS: Multichannel, Retail & E-Commerce

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Seize the Opportunity: How to Compete on Customer Experience in the Digital Age

Research has shown that consumers choose companies with customer experiences that meet — or exceed — their expectations. But how do you discover what’s really important to your website visitors and implement a systematic method to advance the experience based on those insights? In this webinar, John Lovett, a veteran industry analyst and digital measurement expert, offers strategies that can give you a competitive edge by combining customer experience data with observation of site visitors’ key digital interactions.

TOPICS: Web, ForeSee Replay

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