ForeSee Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

On-demand Webinars

Webinars

How to Fine-Tune CX for Call Center Success

Contact center leaders trust ForeSee to help them improve efficiencies, identify coaching opportunities, and make better decisions to improve the KPIs they care about most. Hear from Erica Komorosky, Customer Communications Center Manager at UGI Utilities, as she shares real-life examples of how she uses CX data to fine-tune their contact center management.

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Webinars

Electrifying CX: How Utility Providers Can Meet New Consumer Needs While Saving Millions

Keeping the lights on isn’t enough anymore—today’s consumers demand more from their utility providers. Analyzing data from thousands of customers, the Utilities CX Insights report shows how 25 of the biggest providers in the U.S. rank on customer experience.

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Webinars

How USA Staffing (OPM) and Other Agencies Drive Results with CX

Citizens who have a great customer experience (cx) are more likely to trust in the government. But high satisfaction isn’t just good for the people you serve—it’s good for your organization’s bottom line. Join us on Wednesday, March 7 at 2pm EST for a live webinar focused on helping organizations curb spending by investing in CX.

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Webinars

Get it Right: Compete and Win on Customer Experience (UK)

We surveyed 40,000 shoppers to uncover how their experiences are shaping buying habits. Now, we’ll dig in to the data to reveal how well UK shoppers think the world’s biggest retailers are meeting their specific needs. In this live, 30-minute webinar, we’ll discuss regional findings from our Retail CX Rankings and Retail CX Insights reports.

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Webinars

Get it Right: Compete and Win on Customer Experience (CX)

Join us for this live webinar where we’ll reveal the top 50 global retailers as measured on CX, NPS, and brand reputation. Through analysis of our data, gathered from 40,000 shoppers for our annual ForeSee Experience Index, you’ll come away with data-driven insights for getting CX right—for customers and the business—and be better prepared to advocate for CX in your organization.

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Videos, Webinars

How Citizens Energy Group Drives Trust, Satisfaction, and Efficiency with CX Measurement

How does Citizens Energy Group, an Indianapolis-based utility provider and public charitable trust, keep its customers satisfied while driving efficiencies and reducing regulatory risk? With a disciplined approach to CX measurement and improvement, Citizens is making win-win decisions for its customers, and the business.

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