April 04, 2017

ForeSee Announces Record Revenue

ForeSee opens 11th annual client summit with news of company’s strong financial growth and game-changing product roadmap

PHOENIX (April 4, 2017) — ForeSee, the leader in voice of customer solutions, today announced that 2016 was a record year for revenue and the sixteenth straight year of revenue growth for the company since it was founded in 2001. ForeSee celebrates its strong financial position as it welcomes customer experience (CX) leaders from hundreds of the world’s leading companies to its eleventh annual client summit in Phoenix this week.

“ForeSee is a company with a rich history, a strong position and an incredibly bright future,” CEO Pete Daffern said. “When organizations use ForeSee’s proven model and world-class insights, CX will guide critical decisions and predict business impact with certainty. Meeting with so many clients at our annual Summit makes it clear why our business has been so successful over the years, and why we continue to accelerate our growth. ”

ForeSee not only had record-setting revenue in 2016, it also made important customer experience (CX) innovations that will continue to drive the company’s growth and enhance its ability to help clients drive great future business outcomes. These advancements include:

  • ForeSee CX Suite, the first solution that allows companies to manage all of their customer experience intelligence needs from one place.
  • Continuing evidence proving predictive capabilities of ForeSee’s core model.
  • Store Non-Purchaser Measurement, the retail industry’s first measurement product squarely focused on identifying and solving retailers’ growing challenges with understanding non-purchasing behavior.
  • Digital Contribution Measurement, which allows companies across industries to quantify the impact of web and mobile channels on all areas of their business.
  • The expansion to more than 600 CX benchmark categories (across nearly 200 million customer experiences) that allow organizations in any industry to measure their performance against competitors and best-in-class companies.
  • Original research that analyzes trends and provides CX guidance in a number of top industries.

At this week’s ForeSee Summit in Phoenix, CX leaders from hundreds of the world’s leading companies will gather to share best practices and business outcomes of their CX initiatives. ForeSee also plans to reveal its company vision and game-changing product roadmap, and will host a series of expert-led product sessions to help clients get the most out of their ForeSee investments. Angela Duckworth, bestselling author of Grit: The Power of Passion and Perseverance, will be the keynote speaker.


About ForeSee

ForeSee pioneered customer experience intelligence in 2001 and has become a recognized leader in Voice of Customer (VOC) solutions. The award-winning ForeSee CX Suite helps more than 2,000 companies worldwide transform their VOC programs into a strategic business discipline that delivers economic impact. Only ForeSee offers a rigorous approach to customer experience measurement, access to an unmatched 200 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. ForeSee is headquartered in Ann Arbor, MI and has offices in New York; Washington, DC; St. Louis; Cleveland; San Francisco; Vancouver; and London. For more information, visit www.foresee.com.