Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.

Case Study: RS Components

Analytics is king: See how RS Components finds deep customer insight with ForeSee and Adobe.

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Case Study: Domestic & General

See how Domestic & General increased customer satisfaction and reduced call center costs by partnering with ForeSee to improve the digital experience.

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Case Study: Contact Centers

Read about how Union Bank and Trust, Ideal, and Stream Energy work with ForeSee to prioritize improvements and increase issue resolution, agent performance, and more.

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Case Study: Comerica

Discover how Comerica, a top-25 U.S. bank, used ForeSee to prioritize their CX strategy and optimize their client’s experience across multiple channels.

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Case Study: Office of Personnel Management (OPM)

Learn how OPM worked with ForeSee on a multi-year upgrade to its legacy systems to improve the applicant and onboarding experience, and increase efficiencies for HR managers.

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Case Study: Utility Company

After a site redesign in 2012, a major utility company — one of largest municipal utility company in the U.S. — realized just how much changes to one channel can affect the customer experience in another.

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