Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.

Case Study: Belk

Discover how Belk, a major department store with a rich heritage, used ForeSee CX Measurement to drive a 70% increase in revenue.

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Case Study: StubHub

Discover how StubHub, the world's largest ticket marketplace, used ForeSee to uncover that communication was their ticket to higher satisfaction with buyers.

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Case Study: DTE

Discover how DTE Energy, utility provider to three million consumers, worked with ForeSee to cut costs and improve customer satisfaction with continuous website improvements.

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Case Study: Auto Trader

Discover how Auto Trader, the UK's largest digital automotive marketplace, used ForeSee CX insights to implement digital changes that not only increased CX scores by five points, but increased NPS by 42%.

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Case Study: myHermes

Learn how delivery company myHermes uses ForeSee Ratings and Reviews for more customer reviews, higher star ratings, better conversion, and boosted SEO and SEM efficiency.

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Case Study: Argos Feedback

With over 900 million annual website visits and an enviable reputation, Argos is among the top retailers in the U.K. To maintain this level of success requires constantly monitoring and improving the customer experience. Find out how Argos uses ForeSee’s Feedback tool to easily create and deploy short surveys for customers to provide comments and personal insights about their online and mobile experiences.

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