Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.

Case Study: Three

In this case study, learn how Three worked with ForeSee to improve digital services and accelerate adoption to make a big impact on revenue, growth, and satisfaction, all with limited resources.

Download Now

Case Study: Contact Centers

Read about how Union Bank and Trust, Ideal, and Stream Energy work with ForeSee to prioritize improvements and increase issue resolution, agent performance, and more.

Download Now

Case Study: Comerica

Discover how Comerica, a top-25 U.S. bank, used ForeSee to prioritize their CX strategy and optimize their client’s experience across multiple channels.

Download Now

Case Study: Office of Personnel Management (OPM)

Learn how OPM worked with ForeSee on a multi-year upgrade to its legacy systems to improve the applicant and onboarding experience, and increase efficiencies for HR managers.

Download Now

Case Study: TUI

TUI Travel PLC, the United Kingdom’s largest travel company specializing in package holidays, used ForeSee to define a clear path for website improvements.

Download Now

Case Study: Utility Company

After a site redesign in 2012, a major utility company — one of largest municipal utility company in the U.S. — realized just how much changes to one channel can affect the customer experience in another.

Download Now