Case Studies

Case Study: T-Mobile

ForeSee Puts T-Mobile in Touch with Its Customers…Wherever They Are

Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture voice of customer across its web, mobile and telesales channels. Learn how T-Mobile makes decisions based on multichannel customer insights by downloading this case study.

Regardless of your business, you probably share a challenge with T-Mobile: the need to evolve. Over its 10-year partnership with ForeSee, T-Mobile has managed to stay one step ahead of its customers. How? By evolving its customer experience analytics to measure the entire customer purchase lifecycle, socialize the data internally, and use all available tools.