Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.

Case Study: Ideal Shopping

Ideal Shopping Direct, one of the U.K.’s top home shopping retailers, sells a wide range of products online and via TV channels that reach 25 million homes. Find out how ForeSee helped Ideal Shopping add a new level of certainty to its strategy by providing a solution for CX measurement, which gave the company direct insights from its customers to learn how effectively the telephone ordering process met their needs and expectations.

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Case Study: Argos

Find out how Argos enlisted ForeSee to make sense of customer experience data from all its various retail touch points, including websites, mobile channels, brick-and-mortar stores, and more. Argos was successful in achieving a one-number multichannel overview gauging customer satisfaction, as well as creating a support system to back up the decision-making with important data.

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Case Study: Life Fitness

See how ForeSee helped Life Fitness shift their whole way of doing business around the customer experience — no longer looking internally at what they thought the customer wanted, but hearing directly from their customers. ForeSee enabled Life Fitness construct a roadmap to build the brand and drive sales based on a positive online customer experience.

TOPICS: Consumer Products, Web, Feedback

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Case Study: T-Mobile

T-Mobile uses ForeSee data to better understand what its customers expect from its web and mobile channels to make meaningful improvements that drive customer satisfaction.

TOPICS: Telecom & Utilities, Web, Mobile, cxReplay

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ForeSee Allrecipes Case Study

Case Study: Allrecipes

Discover how the world’s largest digital food brand and social community leverages ForeSee’s multichannel customer experience analytics to understand customer satisfaction across platforms and devices to inform the design of better brand experiences for key customer segments.

TOPICS: Media & Entertainment, Web, Mobile

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ForeSee Client Build-a-Bear Workshop

Case Study: Build-a-Bear Workshop

ForeSee predictive analytics helps Build-A-Bear Workshop understand the multichannel customer experience and its impact on sales.

TOPICS: Retail & E-Commerce, Stores, Web, Mobile, Contact Center

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