Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.

Case Study: The Alcohol and Tobacco Tax and Trade Bureau (TTB)

Discover how the Alcohol and Tobacco Tax and Trade Bureau (TTB), an organization under the United States Department of Treasury, worked with ForeSee to launch a successful website redesign and drive important KPIs.

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Case Study: DTE

Discover how DTE Energy, utility provider to three million consumers, worked with ForeSee to cut costs and improve customer satisfaction with continuous website improvements.

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Case Study: Auto Trader

Discover how Auto Trader, the UK’s largest digital automotive marketplace, used ForeSee CX insights to implement digital changes that not only increased CX scores by five points, but increased NPS by 42%.

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Case Study: myHermes

Learn how delivery company myHermes uses ForeSee Ratings and Reviews for more customer reviews, higher star ratings, better conversion, and boosted SEO and SEM efficiency.

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Case Study: Argos Feedback

With over 900 million annual website visits and an enviable reputation, Argos is among the top retailers in the U.K. To maintain this level of success requires constantly monitoring and improving the customer experience. Find out how Argos uses ForeSee’s Feedback tool to easily create and deploy short surveys for customers to provide comments and personal insights about their online and mobile experiences.

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Case Study: Ideal Shopping

Ideal Shopping Direct, one of the U.K.’s top home shopping retailers, sells a wide range of products online and via TV channels that reach 25 million homes. Find out how ForeSee helped Ideal Shopping add a new level of certainty to its strategy by providing a solution for CX measurement, which gave the company direct insights from its customers to learn how effectively the telephone ordering process met their needs and expectations.

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