Case Studies

See how ForeSee’s multichannel customer experience analytics are helping clients from across industries create better customer experiences that drive real business results.


ForeSee L’Oréal Paris Case Study

Case Study: L’Oréal Paris

Discover how the world’s number one total beauty brand leveraged insights from ForeSee cxMeasure for Web to better connect with consumers and drive brand engagement.

TOPICS: Consumer Products, Web

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Case Study: House of Fraser

Discover how ForeSee cxMeasure for Contact Center helped U.K. retailer House of Fraser save hours of guesswork trying to troubleshoot contact center issues around delivery complaints.

TOPICS: Retail & E-Commerce, Contact Center

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Case Study: 3M

ForeSee data helps 3M identify key audience segments and measure and quantify the impact customer experience improvements have on purchase decisions.

TOPICS: Consumer Products, Web

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Case Study: U.S. Bank

U.S. Bank uses ForeSee data to better understand what its customers expect from its web and mobile channels to make meaningful improvements that drive customer satisfaction.

Topics: Financial Services, Web, Mobile, Multichannel

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Case Study: Stream Energy

ForeSee cxMeasure for Contact Center helps Stream Energy uncover important customer experience insights and drive agent performance.

TOPICS: Consumer Products, Telecom & Utilities, Contact Center

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