How are you taking the temperature of your patients, members and customers today? Hospitals, health care organizations and insurance providers are working feverishly to make it easier for people to find the right provider, make appointments, research information, understand billing and more. But are you measuring the impact of your efforts in an actionable way?
Improve the Health Care Customer Experience with ForeSee
ForeSee’s multichannel customer experience analytics examine how well your website, contact center, mobile app and other touch points are meeting your users’ needs and expectations, and prescribe where you should make improvements that will have the greatest impact on customer satisfaction and desired future behaviors.
Our proven approach to customer experience measurement lets you accurately measure your customer experience across channels, quantify the impact each element has on satisfaction and future behaviors, and understand where to focus resources for the best return. With ForeSee, hospitals, health care organizations, pharmaceutical companies and insurance providers can:
Understand Your Audience
- Determine which channels users prefer to interact with you, the types of information they are looking for and whether or not they were able to accomplish tasks.
Gain Actionable Insights
- Determine where improvements to a process or service will increase customer satisfaction and influence desired future behaviors, such as likelihood to recommend, return and use desired channels as a primary resource.
- Our Analytics Portals present your multichannel customer experience data in an easy-to-understand, focused view that can be shared easily across the entire organization to inform decision-making and gain support.
Maximize Channel Efficiency
- Make customer-focused improvements to your digital channels to deflect online visitors from turning to more expensive offline channels like a contact center or information desk.
Benchmark for Success
- Our comprehensive customer experience benchmarks tell you how your experience ranks against competitors, across industries and channels, and over time.
ForeSee enables you to continuously take the experiential pulse of your community to identify trends, opportunities and issues. Contact us to learn why health care industry leaders like Blue Cross Blue Shield, Anthem Insurance Companies, Aspen Dental, GlaxoSmithKline and others use ForeSee’s multichannel customer experience analytics to measure, manage and improve the customer experience.