ForeSee Results, Inc. Privacy Statement Effective date: August 12, 2016
If you have taken a ForeSee® survey, we thank you. If not, we hope you will do so in the future. ForeSee’s clients use the data we collect to improve your experience as a customer or web browser, and we want your voice to be heard.
In many cases, our surveys are anonymous; however, some of our clients may ask you for some basic contact information. Whether you provide that type of personal information is entirely optional. But in all cases, the information you provide belongs to our client, and we will not sell or otherwise use your information for any other purpose. That promise is simple, but the details are complex—please review our full Privacy Statement below for those details.
This Privacy Statement describes how ForeSee Results, Inc. (“ForeSee”) collects, uses, and discloses certain personally identifiable information (“Personal Data”) that it receives about the following types of individuals through certain websites, mobile websites, and mobile applications as outlined herein: (i) ForeSee’s own website visitors, (ii) ForeSee’s clients (“Clients”), and (iii) ForeSee’s Clients’ customers and website visitors. ForeSee’s practices with respect to each of these categories of individuals is explained below.
ForeSee recognizes that the European Union (“EU”) has established strict protections regarding the handling of Personal Data, and ForeSee therefore has elected to adhere to the EU-U.S. Privacy Shield Framework (the “Privacy Shield”) with respect to such Personal Data that it receives in the United States about individuals located in the EU. ForeSee also engages with its Clients in the EU Model Clauses for data processing.
For further background and information about Privacy Shield, and to see ForeSee’s representation on the Privacy Shield List, please refer to the Privacy Shield website at www.privacyshield.gov.
If you are located outside of the United States, please be aware that ForeSee’s Clients may transfer your Personal Data to ForeSee for processing in the United States. By using our website, contracting with us to receive our products or services, or submitting any information to us through a customer satisfaction survey or otherwise, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction that may not provide the same level of privacy protection as the laws in your home jurisdiction.
Personal Data Collection and Purposes of Use
ForeSee collects customer feedback on behalf of its Clients, including some of the biggest players in retail, banking, media, and government. Feedback is solicited through surveys, which are presented either through an interactive invitation or via email or text message. Most ForeSee surveys do not solicit Personal Data and, when they do, the information is always optional. All ForeSee surveys are entirely voluntary.
ForeSee’s Clients’ Customers and Website Visitors
ForeSee collects data for our Clients through online and offline (in store and call center) customer satisfaction surveys. The data collected by ForeSee may include the following categories of Personal Data: name, email addresses, mailing address, and phone number. ForeSee may also collect the following categories of demographic information: age, gender, income bracket, education level and race. If ForeSee combines demographic or other information with Personal Data about you, we will treat the combined information as Personal Data. Personal Data does not include aggregated anonymous information.
The data ForeSee collects belongs to our Clients, and ForeSee uses the data to compile reports on customer satisfaction for our Clients. Aggregated anonymous information may be provided to third-parties including media outlets, and does not include any Personal Data.
ForeSee may email customer satisfaction surveys to Client customers or website visitors. Because ForeSee is acting as the Client’s agent, if the customer or website visitor chooses to opt-out of future emails, the opt-out will be Client-specific, and does not apply to other emails sent by ForeSee. Data collected in response to an email is handled in the same manner as other Client customer and website visitor data, as described in this Privacy Statement.
Most of the data we collect is anonymous, but some of our Clients may direct us to ask for your contact information, which is Personal Data. Wherever we obtain access to Personal Data about our Clients’ customers or website visitors, we are acting as a mere data processor on behalf of our Clients, and we therefore process such Personal Data strictly in accordance with their instructions and pursuant to our contractual arrangements with them. ForeSee’s Clients are the data controllers and data owners. If you are a customer or website visitor with an existing relationship with one of our Clients, you should refer to the Client’s website to understand the privacy practices that apply to Personal Data that we may maintain about you on behalf of the Client. Our Clients are encouraged to participate in privacy initiatives to protect the privacy and security of the data collected; however, since we do not have direct control over the policies or practices of our Clients, we cannot be responsible for their actions. We recommend that you always review the privacy policies of the Client for which you have been presented a survey before you provide any Personal Data.
You have the right to access your Personal Data. If you would like to access and review Personal Data that you provided to us, you can either contact our Client with any such requests, or make your request directly to us at Privacy@ForeSee.com. We will cooperate as appropriate with requests from our Clients to assist with such responses and will respond to such requests within 30 days.
Surveys with Sweepstakes Incentives
ForeSee provides a wide variety of services and solutions, including providing Clients with comprehensive consumer experience measurement analytics through customer satisfaction surveys and related tools. In connection with providing the services and solutions, ForeSee may obtain information about individual Client employees, including Personal Data about the Client contact such as name and contact information. ForeSee may use this information for business purposes, including to deliver or provide products or services to our Clients, to establish or maintain client and business relationships and manage Client accounts, and to provide customer feedback to our Clients as necessary or appropriate in connection with the servicing and development of the business relationship. In addition, if you are a current ForeSee Client, we may send you service-related emails as necessary, for example, if our service is temporarily suspended for maintenance. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We will occasionally send you information on ForeSee products or services we think may be of interest to you if you are a Client or choose to sign up for our newsletter. If you do not want to receive this promotional information, you may opt-out from these types of communications by following the instructions included in each communication, or by contacting us at Privacy@ForeSee.com.
When you download and use our mobile applications for Client portal access, ForeSee automatically collects information such as the type of device you use and operating system version. ForeSee uses mobile analytics software to allow us to better understand the functionality of our mobile application. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and the source of the application download.
Our Clients may contact us if any of their Personal Data changes, if they wish to have inaccurate data deleted, or if they would like to access and correct Personal Data that we maintain about them. They may contact us by sending an email to Privacy@ForeSee.com, or by using the information at the end of this Privacy Statement. We will respond to your request to access and/or correct your Personal Data within 30 days. You may also contact your assigned analyst to inquire about your stored Personal Data.
ForeSee’s Website Visitors
If you visit our website located at www.foresee.com and download information or choose to contact us, you may provide certain Personal Data about yourself, such as your name, email address, phone number and mailing address. We use this information to respond to your inquiry and, if necessary, to correspond with you.
Disclosures of Personal Data
ForeSee does not sell any Personal Data gathered from individual survey respondents and does not share any Personal Data with third parties for their own marketing purposes. Personal Data collected by ForeSee is only disclosed to ForeSee’s Client or as directed by the Client in accordance with the contractual relationship, or as otherwise set forth in this Privacy Statement.
ForeSee may disclose Personal Data to business partners and subcontractors, such as sweepstakes administrators, as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. ForeSee may also disclose Personal Data as necessary in connection with the sale or transfer of all or part of the business. In these situations, ForeSee will require the recipient of the Personal Data to protect the Personal Data in accordance with the relevant Privacy Shield principles, or otherwise take steps to ensure that the Personal Data is appropriately protected. ForeSee may also disclose Personal Data where required or permitted by law, or where ForeSee believes that such disclosures are appropriate in connection with a law enforcement request.
If you have provided Personal Data to us, and wish to limit our use and disclosure of that data, you can contact us at Privacy@ForeSee.com.
ForeSee retains all data, including the Personal Data we process on behalf of our Client, for as long as needed to provide services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies on our Site
Many websites use “cookies” to help personalize a website visitor’s online experience. A cookie is a text file that is placed on the hard drive of a computer by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We use session level cookies on www.foresee.com to make it easier for you to navigate our site. A session level cookie expires when you close your browser. We do not link any Personal Data you provide to cookies.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies by changing the browser preferences. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or websites you visit.
Third Party Cookies
Clear Gifs (Web Beacons/Web Bugs)
Our third party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our website visitors’ Personal Data. We do not link Personal Data you provide to clear gifs.
Cookies In Our Surveys
Session level cookies are automatically deleted at the end of a session, when you close your browser. ForeSee’s survey mechanism places a session level cookie on respondents’ browser to track non-personal information such as: the number of pages a particular visitor has passed over; what page the visitor was viewing when the survey appeared; what language, browser and operating system a visitor is using; the referring website (i.e., Google); and any search terms that brought the visitor to the website. We use this data to ensure that a visitor has sufficiently browsed the site in order to adequately answer the survey, and to prevent an individual from getting a survey multiple times in a single session.
As is true of most websites, we gather certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to better understand your website experience, and to ensure that we are optimizing the functionality of our website and survey interfaces.
Children Under 13
In most cases, ForeSee’s customer satisfaction surveys and website are not designed or intended for use by children under 13, although the sites we survey may offer children’s products for purchase by adults and/or children’s services. If you are under 18, you should not participate in our survey or use our site without the permission and in the presence of a parent or guardian. In rare instances, a ForeSee Client may choose to survey children under 13; such surveys will not solicit Personal Data. Children under 13 may not submit any Personal Data to us, and if we discover that we have inadvertently gathered any Personal Data about a child under 13, we will take appropriate steps to delete it immediately. Children over 13 (ages 14-17) should only provide us with Personal Data if they have explicit permission from a parent or legal guardian.
Data Security and Integrity
ForeSee takes reasonable precautions to protect Personal Data stored in its global hosting centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. ForeSee also makes reasonable efforts to keep all Personal Data reliable for its intended use, accurate, current, and complete. We use secure server hosting locations with 24×7 security monitoring, firewall protection, controlled access, and encryption technology to protect your Personal Data. When our Clients enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). Because no method of transmission over the Internet or method of electronic storage is 100% secure, we cannot guarantee its absolute security.
If you have any questions about our security practices, you can contact us via email at Privacy@ForeSee.com or by using the information at the end of this Privacy Statement.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at Privacy@ForeSee.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ForeSee displays client testimonials on our website. We receive permission to post testimonials that include personal information or video images prior to posting the content on our website. If you wish to update or delete your testimonial, you can contact us at Privacy@ForeSee.com.
Social Media Widgets
Links to Other Sites
If you click on a link to a third party website, including on an advertisement, you will leave the ForeSee site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Data by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as ForeSee. We encourage you to review the privacy policies of any third party website that you visit before providing any Personal Data.
If we decide to change our privacy practices, we will post those changes to this Privacy Statement on the home page of our website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Statement at any time, without prior notice to you, and any changes will become effective immediately upon posting. If we make material changes to this Privacy Statement, we will notify you here, by email, or by means of a notice on our home page.
If you have any questions about this Privacy Statement or our privacy or security practices, or if you would like to request access to Personal Data that we may maintain about you, please contact us as follows:
ForeSee Results, Inc.
Attention: Chief Privacy Officer
2500 Green Road, Suite 400
Ann Arbor, MI 48105
ForeSee and Privacy Shield
This Privacy Statement covers the website www.foresee.com, all ForeSee-hosted surveys, including the collection of Personal Data about ForeSee’s Clients and ForeSee’s Clients’ customers and website and mobile website visitors.
If you have questions or complaints regarding our Privacy Statement or practices, please contact us at Privacy@ForeSee.com. This email is directed to our legal department and Chief Privacy Officer (Cara Edwards, Vice President and General Counsel). If you are not satisfied with our response and have a complaint about our privacy practices, you can contact your local Data Protection Authority.
ForeSee may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. ForeSee may be liable for passing Personal Data on to third-parties (an “onward transfer”) that do not adhere to the protections mandated by the EU and Switzerland.
ForeSee participates in the Privacy Shield Framework. As part of our participation in that program, we have agreed to adhere to its principles for the resolution of disputes relating to our compliance with Privacy Shield. If you have any complaints regarding our compliance with Privacy Shield, you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with your local Data Protection Authority in accordance with the Privacy Shield Framework guidance published here: https://ec.europa.eu/commission/index_en
ForeSee is subject to the investigatory and enforcement powers of the United States Federal Trade Commission and other regulatory agencies. In some circumstances, an individual having a dispute with ForeSee may invoke binding arbitration through the Privacy Shield Panel in accordance with the Privacy Shield Framework guidance published here: http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf