The 2016 ForeSee Experience Index is the definitive annual study of the retail customer experience, surveying more than 40,000 holiday shoppers to measure their online, mobile, and in-store experiences with the top 100 US brands.
Retailers that provide great customer experiences enjoy higher revenue, better customer loyalty, bigger market share, and even higher stock prices. So which retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out by downloading your copy of the 2016 FXI today.