Customer Experience and Usability Analysis

ForeSee is at the forefront of multichannel customer experience analytics because our products measure the customer experience the right way to give you the actionable insights you need to improve. But making sense of voice of customer data sometimes needs an objective perspective. Our dedicated team of customer experience professionals offers years of expertise to guide you every step of the way, and our industry and competitive benchmarks give you access to over 150 industries and sub-categories for comprehensive performance comparison.

Customer Experience Analysis

Our Customer Experience Analysts provide interpretation of and clarity around your ForeSee data during Customer Experience Insight Reviews, guiding you through a robust, comprehensive presentation of key findings that align with your business objectives. Learn more

Usability Analysis

Our expert Usability Auditors extend the value of your web or mobile customer experience analytics by using your data to uncover usability concerns diagnosed as priorities by your customers so you can address the most important user experience issues affecting your web and mobile visitors. Learn more

Industry and Competitive Benchmarks

ForeSee’s cx360 platform provides comprehensive benchmarks so you’ll know how your customer experience ranks against competitors, across industries and channels, and over time. Our benchmarks give you the context you need to understand the impact of customer experience improvements you make and the ability to determine if you’re delivering a leading, lagging or unbalanced multichannel experience. Learn more