Tools & Apps

Case Management

Engage directly and close the loop with customers who give you feedback.

 

ForeSee Case Management allows you to open cases based on customer feedback that you capture through ForeSee CX Suite. Make the most of this feedback, by identifying opportunities to engage and close the loop.


Benefits & Features

  • Get ahead of customer issues – identify opportunities to engage with customer feedback.
    Sometimes you need to respond directly to customer feedback. With Case Management, trigger or open customer cases so you can quickly respond. Configure rules based on criteria that help you get ahead of issues, like low SAT score or low recommend.
  • Enable teams with tools to respond to customers, collaborate internally, and resolve issues.
    Give your teams what they need to act quickly, including internal alerts, SLAs, collaboration features, and branded templates. A simple and intuitive interface includes role-based views for agents and location managers.