Benefits & Features
- Get ahead of customer issues – identify opportunities to engage with customer feedback. Sometimes you need to respond directly to customer feedback. With Case Management, trigger or open customer cases so you can quickly respond. Configure rules based on criteria that help you get ahead of issues, like low SAT score or low recommend.
- Enable teams with tools to respond to customers, collaborate internally, and resolve issues. Give your teams what they need to act quickly, including internal alerts, SLAs, collaboration features, and branded templates. A simple and intuitive interface includes role-based views for agents and location managers. The powerful mobile case management functionality helps you manage cases from anywhere and foster collaboration.