Features & Benefits
- Convenient Self-Service Platform to Quickly Capture Voice of Customer
Easily configure branded feedback surveys as well as deploy and modify them without any dependencies on your IT or website teams. Collect feedback from web and mobile site visitors with star ratings, radio buttons, checkboxes, drop-down lists, and open-ended question fields.
- In-Page Analytics Enable Instant Access to Real-Time, Actionable Insight
Quickly identify critical Voice of Customer trends with immediate, effortless access to one-of-a-kind in-page reporting. Review page-level and site-wide feedback metrics directly in the page you’re viewing without logging into a portal and share intelligence through exportable reports.
- Page-Level and Site-Wide Insights Trigger Organizational Action
Present specific surveys on designated pages or throughout the overall site for targeted insights as well as issue resolution alerts for teams such as Technology, E-Commerce, Product, Customer Service or others in your company.
- Replay Integration to Quickly Find-and-Fix CX Flaws
ForeSee Replay – uniquely integrated with Feedback – is a tool that provides instant playback of a user’s interaction with a website on a desktop computer, tablet, or mobile device. Replay sessions give insight into actual mouse movements and clicks, zooming, swipes and page turns, device type, products purchased, and time spent viewing web pages. Segment analysis allows you to quickly isolate behaviors or problems, speeding up the process of identifying areas for improvement. Other vendors only offer this functionality through technology partnerships. By eliminating the hassle of a two-vendor solution, ForeSee’s approach saves time and money.