Tools & Apps

ForeSee CX Measurement

You want a scientific approach to measuring the customer experience. ForeSee CX Measurement is powered by a multi-patented, predictive, and causal model that helps you measure the entire customer journey. 

“We don’t have unlimited time or resources, so we have to decide what’s most important. Without ForeSee, we never would have seen the nuances, or we would have prioritized things that would have had less impact.”

—SVP of eBanking Retail Products, Comerica

Benefits & Features

  • Prioritize CX improvements with science
    Customer feedback is great, but scientific measurement of the customer experience gives you actionable insight. ForeSee CX Measurement captures the voice of customer in a way that helps you accurately and efficiently prioritize the drivers that have the most impact on the business.
  • Use a consistent CX metric
    Measure for the whole, not the channel. ForeSee CX Measurement gives you one CX metric across all your channels and business units — web, mobile, locations, field, contact center, etc. And our proprietary Priority Index provides constant insight into your top CX priorities across the entire journey.
  • Rely on a proven methodology
    Behind ForeSee CX Measurement is a multi-patented, predictive, and causal model for capturing the voice of customer and measuring CX. But you don’t need to be a data scientist to use it. We do the heavy lifting and you get all the insights and actionability inside ForeSee CX Suite.