Tools & Apps

Loyalty Program

Get ahead of issues before they escalate and source insights about why your brand or products delight customers.

 

ForeSee Feedback is a self-service application that allows you to easily create and deploy short surveys so that customers can provide comments and personal insights about their online and mobile experiences. Its self-service nature eliminates the need for you to rely on third-parties or IT teams for survey creation and deployment, and with its in-page analytics, executives are able to easily access the data.


Features & Benefits

 

  • Convenient Self-Service Platform to Quickly Capture Voice of CustomerEasily configure branded feedback surveys as well as deploy and modify them without any dependencies on your IT or website teams. Collect feedback from web and mobile site visitors with star ratings, radio buttons, checkboxes, drop-down lists, and open-ended question fields.
  • In-Page Analytics Enable Instant Access to Real-Time, Actionable InsightQuickly identify critical Voice of Customer trends with immediate, effortless access to one-of-a-kind in-page reporting. Review page-level and site-wide feedback metrics directly in the page you’re viewing without logging into a portal and share intelligence through exportable reports.
  • Page-Level and Site-Wide Insights Trigger Organizational ActionPresent specific surveys on designated pages or throughout the overall site for targeted insights as well as issue resolution alerts for teams such as Technology, E-Commerce, Product, Customer Service or others in your company.
  • Replay Integration to Quickly Find-and-Fix CX FlawsForeSee Replay – uniquely integrated with Feedback – is a tool that provides instant playback of a user’s interaction with a website on a desktop computer, tablet, or mobile device. Replay sessions give insight into actual mouse movements and clicks, zooming, swipes and page turns, device type, products purchased, and time spent viewing web pages. Segment analysis allows you to quickly isolate behaviors or problems, speeding up the process of identifying areas for improvement. Other vendors only offer this functionality through technology partnerships. By eliminating the hassle of a two-vendor solution, ForeSee’s approach saves time and money.