Tools & Apps

Text Analytics

Every customer comment is an opportunity for learning.

 

The unique value of ForeSee Text Analytics is how it works hand-in-hand with ForeSee’s proven model for CX Measurement. Think of it as the “last mile” of CX analysis.


Features & Benefits

  • Increase the effectiveness of your CX program – identify the root causes of your most important CX issues.
    Text analysis alone can result in false leads and red herrings. The power of ForeSee Text Analytics is how it works in combination with ForeSee CX Measurement. Prioritize where across the customer journey you should focus with CX Measurement, before digging into customer comments. Use Text Analytics as “the last mile” of CX analysis.
  • Efficiently surface and drill down on customer themes and sentiment.
    Let your data work for you, not the other way around. Our best-in-class text analytics engine does the heavy lifting, industry-specific taxonomies automatically classify comment topics, and a visual interface brings your customers’ words to life.