ForeSee CX Suite
One solution to power your CX intelligence
Gain a Complete View of the Customer Journey
Consolidate tools. Capture the full voice of customer. Measure the entire journey, with accuracy and efficiency.
Run CX with Certainty
Know where to focus first and how to fix it. Make CX decisions based on a proven methodology and 250M benchmarks.
Ingrain VOC Across the Organization
Enable CX intelligence for everyone in the organization – from analysts to front-line managers and executives.
Partner for CX Success
Gain an extension of your insights team. ForeSee’s CX specialists deliver expert strategy and analysis.
ForeSee gives us one place to analyze, act, and collaborate on our customer feedback. I can’t imagine how companies effectively manage their voice of customer programs without ForeSee.
Senior Vice President, Digital at Sur La Table
Power your CX intelligence with one suite of apps and tools
The only proven way to measure customer experience
CX Priority Index
Prioritize improvements across the journey
Get feedback when and where you want with simple surveys
Session replay and heat maps for web and mobile
Key topics, trends, and customer sentiment
Ratings & Reviews
Organic brand and product reviews
Your customers do things the way they want to. Whether that’s on your website, on their smartphones, in a store, or branch or via brokers or agents.
And you have to be there every step of the way.
The world’s leading organizations trust ForeSee and ForeSee CX Suite to make sense of all these signals. To measure customer experience in the most meaningful way. And bring certainty to their CX programs.
Why ForeSee CX Suite?
- Journey: Get a complete view of the customer journey. Measure every touchpoint with one CX metric — and power analysis with a suite of apps and tools, including Text Analytics, Replay for web and mobile, Case Management, and more.
- Predictive Model: Use the only scientifically proven model to measure CX. With our cause-and-effect framework, we connect your CX improvements to tangible business outcomes like purchase, recommend (NPS), return, and more.
- Priority Index: From awareness to loyalty, get the 360 view of how CX is performing across the customer journey. ForeSee’s patented Priority Index helps you prioritize where to focus first, and how to fix it.
- Benchmarks: Get the market context you need. Compare how you’re doing against peers and best-in-class with easy access to over 600 benchmark categories, unmatched in the industry.