ForeSee CX Suite

One solution to power your CX intelligence.

Gain a Complete View of the Customer Journey

Consolidate tools. Capture the full voice of customer. Measure the entire journey, with one scalable metric.

Run CX With Certainty

Know where to focus first and how to fix it. Make CX decisions based on a proven model and 200M benchmarks.

Ingrain VOC Across the Organization

Enable CX intelligence for everyone in the organization – from your analysts to managers and executives.

Partner for CX Success

Gain an extension of your insights team. ForeSee’s 200 CX specialists deliver expert strategy and analysis.


ForeSee gives us one place to analyze, act, and collaborate on our customer feedback. I can’t imagine how companies effectively manage their voice of customer programs without ForeSee.

Kevin Ertell, Former SVP, Digital at Sur La Table

Power your CX intelligence with one suite of apps and tools

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CX Measurement

The only proven way to measure customer experience

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Feedback

Simple, customer-initiated surveys

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Replay

Session replay and heat maps for web and mobile

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Text Analytics

Key topics, trends, and customer sentiment

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Case Management

Issue tracking
and alerts

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Ratings & Reviews

Organic brand and product reviews

LEARN MORE


Your customers do things they way they want to. Whether that’s on your website, on their smartphones, in a store, or branch or via brokers or agents.

And you have to be there every step of the way.

The world’s leading organizations trust ForeSee and ForeSee CX Suite to make sense of all these signals. To measure customer experience in the most meaningful way. And bring certainty to their CX programs.


Why ForeSee CX Suite?

  • Journeys: Gain a complete view of the customer journey. Measure every touchpoint with one scalable CX metric – and extend your analysis with a suite of apps and tools, including Text Analysis, Replay for web and mobile, Case Management, and more.
  • Predictive Model: Use the only scientifically proven model to measure CX. With our cause-and-effect framework, we help you connect customers’ attitudes with future behaviors that have tangible business impact.
  • Priority Index: From awareness to loyalty, get the 360 view of how CX is performing across the customer journey. ForeSee’s patented Priority Index helps you prioritize where to focus first, and how to fix it.
  • Benchmarks: Get the market context you need. Compare how you’re doing against peers and best-in-class with easy access to over 600 benchmark categories, unmatched in the industry.