Roles & Use Cases

We build software for people – people in your organization who care deeply
about the customer experience.

Executive

You need intelligence you can trust – you need CX with certainty. With every decision you make, you aim to grow satisfaction, loyalty, and lifetime customer value.

Channel Leader

You’re focused on driving impact on the business. You need the deep insights to tell you how to keep customers happy and achieve your KPIs.

Location or Store Manager

You want to delight every customer who walks into your location. What that looks like and where you need to focus next is always top of mind.

Analyst

You live and breathe analysis. You need the deep dive, the advanced analytics, and the flexible views, filters, and reports to do your job faster and better.


Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience.

Brian Solis, Altimeter Group, author of X: The Experience When Business Meets Design

In a customer-first organization, everyone needs to be empowered and informed by the voice of customer.

All the roles and teams in your organization can log into ForeSee CX Suite everyday, and use it in ways that make sense for their needs and their goals.

Here are some of the ways teams can use ForeSee CX Suite:

  • Continuous CX Improvement: Drive continuous CX improvement with a consistent CX metric for the entire business that you can trust.
  • Catch CX Issues Early: Customers’ voices can be the best early warning signal. A suite of CX tools and apps helps you cut through the noise to detect those signals.
  • Enrich Customer Insights: You know who they are and what they do, but understanding the “why” is just as key. VOC is rich with insights to inform decision-making.
  • Socialize VOC: An intuitive and easy-to-use UI, visual reporting, and insights on the go – with our companion mobile app – help put the customer front and center, across the organization.
  • Digital Find and Fix: It’s not always easy to identify or replicate digital CX issues. Technical teams use CX Suite to find and fix problems faster.
  • Close the Loop: Identify risks, troubleshoot complaints, and engage directly to turn customers into your advocates.