The ForeSee Methodology

Improve revenue, growth, and customer loyalty with ForeSee’s proven customer experience methodology. For nearly 20 years, organizations have relied on our causal, predictive model to measure the customer journey and link CX improvements directly to business outcomes.

Prescriptive

We give you a score and insight on what to do next and why. Get actionable intelligence on the drivers and micro-drivers that you need to prioritize for maximum business impact.

Predictive

Make your business case for CX. Get quantifiable evidence of the impact your CX improvements will have on tangible business outcomes, like revenue, growth, and satisfaction.

Benchmarkable

Continuous benchmarks — by channel, touchpoint, industry, and more — will give you the context you need. We have the deepest collection of CX benchmarks in the industry.

We needed clear evidence of what changes to prioritize and where to effectively spend our time, resources, and money to create the biggest impact for our customers. A key benefit with ForeSee is data-driven insights. They show the impact of changes before you make them – more loyalty, increased market share, etc. You can really fine-tune what you’re going to invest in.

VP, Director of Customer Experience, Union Bank & Trust

Reliable cause-and-effect insight is rare, and it’s your most powerful decisioning tool. For nearly 20 years, ForeSee has helped organizations improve their customer experiences based on a prioritization framework and causal model that predicts business outcomes.

How will the ForeSee methodology help your CX program?

  • Built in ROI: Know and articulate the impact of your CX program with ForeSee’s proven, ROI-inclusive methodology. Best of all, it’s built into our solution, ForeSee CX Suite, so we’ll do the heavy lifting for you.
  • Prescriptive action: A simple score shows how you’re doing but it won’t tell you what to do next. We apply the ForeSee methodology to NPS or CSAT to prescribe action, helping you identify the specific drivers that will have the biggest overall impact.
  • Predictive insights: Get quantifiable evidence of the impact of your CX improvements on desired business outcomes, such as likelihood to purchase, return, recommend, and more.
  • Rigorous prioritization: With a consistent methodology across your customer touchpoints, you can prioritize drivers at the touchpoint level and across the entire customer journey.
  • Benchmarks: Get continuous benchmarks — by industry, channel, touchpoint, and segment. We have the broadest and deepest CX benchmarks, collected from over 250 million surveys (and growing).
  • Proven outcomes: Make CX decisions based on data you can trust. The ForeSee methodology is based on decades of academic research, and it’s been proven to accurately and reliably link CX improvements to better financial performance for nearly two decades.