Trust and Security at ForeSee
How we secure data and protect privacy for clients and their customers.
CX Intelligence Built on Privacy and Security
Privacy and security protections are vital elements of the customer experience. Through comprehensive and always evolving practices, we make privacy and security foundational to ForeSee’s tools and solutions. From complying with industry-specific requirements to meeting regional and global security standards, you can trust ForeSee to treat data and personal information with the greatest possible care.
Privacy and Data Collection
We protect customer feedback on several levels. Data is encrypted from transit to storage and is overseen by a dedicated security team, and any personal information is processed in strict accordance with each client’s security and privacy protocols. The data belongs to and is controlled by our clients and ForeSee does not sell or otherwise use the data for any other purpose. See our Privacy and Data Collection policies for details.
Network and Application Security
ForeSee deploys comprehensive network and application security tools that are managed by a dedicated infrastructure team and updated regularly. Firewall protections, role-based access control, peer-reviewed code, encryption technologies, and vulnerability testing help ensure end-user privacy and protect our networks from internal and external attacks.
We comply with European Union’s General Data Protection Regulation (GDPR) and all other relevant regulatory standards. In addition to validating our systems and processes through internal audits, ForeSee also ensures ongoing compliance through independent third-party reviews.
Certifications and Standards
General Data Protection Regulation (GDPR)
The European Union’s GDPR gives individuals new control over how their data is used. ForeSee will partner with clients to manage GDPR requirements, help them simplify compliance, and offer enhanced methods for locating and permanently deleting personal data. Read more about our GDPR policy here.
Section 508 is a federal law mandating that all electronic and information technology developed, procured, maintained, or used by the federal government be accessible to people with disabilities. Our customer feedback survey is compliant and has been tested by clients such as HHS, SSA, and IRS.
National Institute of Standards and Technology (NIST)
ForeSee follows many NIST standards and guidelines including NIST 800-53, NIST 800-63, and NIST 800-88
Service Organization Controls (SOC)
ForeSee products are deployed within highly available, redundant, and scalable infrastructures hosted in SOC 1 \ SOC 2 Type II compliant (SSAE 16 equivalent) data centers. System utilization is monitored at all times.
Other security standards
We follow Open Web Application Security Project (OWASP) standards and protect against the SANS Top 25 Most Dangerous Software Errors for code review and vulnerability remediation.