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Getting Started with Verint ForeSee’s Public API

Does your company utilize a data warehouse to store and query customer feedback? What about business intelligence (BI) tools for ad-hoc analysis? Join us for an introduction to ForeSee’s Public API.

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Getting Started with ForeSee’s Mobile SDK

Are you missing out on valuable feedback from your native application users? Are there key mobile user populations you fail to assess at a granular level? Join us for an introduction to the value of Verint ForeSee’s Mobile SDK and a short walkthrough of best practices when getting started.

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Why Digital CX is a Big Opportunity for Property/Casualty Insurers

What do insurance providers have to gain by improving the digital customer experience? Conventional wisdom says insurance customers follow the money. But exceptional digital experiences give people a reason to engage with and commit to your business.

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Why Digital CX is a Big Opportunity for Health Insurers

How are customers succeeding — or not — when they want to find a new doctor or compare insurance plans? What opportunity exists for great customer experience during virtual visits? Exceptional digital experiences give people a reason to engage with and commit to your business.

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Insight to Action: Building a CX Program Around Organizational Objectives and KPIs

The CX program at the College of American Pathologists was built to succeed by focusing on what mattered to the business as a whole: precision and scientific validity. They connected KPIs highlighting the precision underlining the ForeSee measurement, resulting in adoption and engagement all the way up to the board.

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Insight to Action: Transforming TUI into a Truly Customer-Centric Company

When TUI’s internal teams needed to re-focus on the customer, the CX team stepped in and shifted the way they socialized ForeSee data. They moved from “data dumps” to relevant, actionable reporting formats customized by department: whether the product scrum teams needed insight to inform sprint cycles, or executives needed intel for strategic planning.

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