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Listen and Act in the New Now—Best Practices for the Long Term

We’re living and working in an unprecedented environment right now—and it’s creating a mix of business and social challenges. We’ll discuss key VoC strategies you can put in place immediately.

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Shopping Around: Retail CX in the Age of Amazon

See how the biggest 25 U.S. retailers rank on CSAT and NPS*, plus we’ll share additional data that we couldn’t fit in the Verint Experience Index: Retail report.

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Webinars

Better Together: Best Practices for Combining Voice of the Customer and Operational Insights

Are you really listening to your customers? Just analyzing customer surveys and monitoring conversations in the contact center is not enough. Rethink how you define operational data and stop missing what your customers are telling your organization. Join Mark Smith, CEO and Chief Research Officer at Ventana Research, with Shannon Latta, VP of Marketing at Verint, to discuss three best practices for bringing together experience and operational insights to help perfect the customer relationship.

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How Contact Center Experiences Impact the Omnichannel Customer Journey

What role do contact centers play in customer experience? We’ll dive into the latest Verint Experience Index (VXI), which found that great call-center experiences boost brand recommendations by as much as 163%. See how 25 leaders in five industries rank on satisfaction and NPS® – and more!

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Webinars

Getting Started with Verint ForeSee’s Public API

Does your company utilize a data warehouse to store and query customer feedback? What about business intelligence (BI) tools for ad-hoc analysis? Join us for an introduction to ForeSee’s Public API.

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Webinars

Getting Started with ForeSee’s Mobile SDK

Are you missing out on valuable feedback from your native application users? Are there key mobile user populations you fail to assess at a granular level? Join us for an introduction to the value of Verint ForeSee’s Mobile SDK and a short walkthrough of best practices when getting started.

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