Best Practices: Socializing Data to Drive Action and Results

Wednesday, February 13, 2019
2:00 PM EST / 11:00 AM PST

Great—you have insightful CX data! But how do you derive its full business value? By making it actionable and getting buy-in from teams and leaders across the organization. In this session, you’ll come away with tested best practices for leveraging CX Suite to package and distribute the right data to the right stakeholder, sharing and collaborating, and helping to create a cultural shift that’s data focused and action oriented.


How to Amp Up Your Content Strategy using VOC Data

Kansas City Power & Light (KCP&L) knows that, as a content hub, their website plays an important role in the customer experience. They use ForeSee insights to refine content, prioritize improvements, and understand customer needs. Jared Blankeship explains how in this on-demand webinar.


What’s New in ForeSee CX Suite

Thursday, August 2 at 1pm EDT (10am PDT)

Take a tour of CX Suite and the new tools and features in our 18.1 Release. We’ll walk you through the newest features with time for live Q&A at the end.


The ROI of Measuring and Improving CX

Get a deep-dive analysis of the ForeSee Total Economic Impact study conducted by Forrester Consulting. Co-hosted by ForeSee and Forrester, this webinar will provide additional financial impact details and features a Q&A session.


Getting NPS Right: Industry Rankings & Insight

With so much riding on NPS®, access to real customer data and expert analysis is vital. In this webinar, we’ll add insight into what customers want from retailers, and data on how NPS differs across geographies, industry, and other segments.


How to Fine-Tune CX for Call Center Success

Contact center leaders trust ForeSee to help them improve efficiencies, identify coaching opportunities, and make better decisions to improve the KPIs they care about most. Hear from Erica Komorosky, Customer Communications Center Manager at UGI Utilities, as she shares real-life examples of how she uses CX data to fine-tune their contact center management.