Webinars

Why Digital CX is a Big Opportunity for Property/Casualty Insurers

What do insurance providers have to gain by improving the digital customer experience? Conventional wisdom says insurance customers follow the money. But exceptional digital experiences give people a reason to engage with and commit to your business.

Webinars

Why Digital CX is a Big Opportunity for Health Insurers

How are customers succeeding — or not — when they want to find a new doctor or compare insurance plans? What opportunity exists for great customer experience during virtual visits? Exceptional digital experiences give people a reason to engage with and commit to your business.

Webinars

Insight to Action: Building a CX Program Around Organizational Objectives and KPIs

The CX program at the College of American Pathologists was built to succeed by focusing on what mattered to the business as a whole: precision and scientific validity. They connected KPIs highlighting the precision underlining the ForeSee measurement, resulting in adoption and engagement all the way up to the board.

Webinars

Insight to Action: Transforming TUI into a Truly Customer-Centric Company

When TUI’s internal teams needed to re-focus on the customer, the CX team stepped in and shifted the way they socialized ForeSee data. They moved from “data dumps” to relevant, actionable reporting formats customized by department: whether the product scrum teams needed insight to inform sprint cycles, or executives needed intel for strategic planning.

Webinars

Insight to Action: How MD Financial Operationalizes VoC Data Across the Organization

MD Financial uses Verint ForeSee to distribute Voice of Client data across the organization. Getting the data to the right internal teams has allowed MD Financial to educate and give recognition to the workforce, while creating memorable moments to encourage loyalty from customers.

Webinars

Insight to Action: How Smart & Final Moved from Mystery to VoC

Smart & Final moved from a mystery shopper program to a holistic VoC approach. Now they empower store managers and front-line employees to own and improve the unique experiences they deliver. Hear how the shift also increased scoring precision, cost effectiveness, efficiency, and more.