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Webinars
Better Together: Best Practices for Combining Voice of the Customer and Operational Insights
Are you really listening to your customers? Just analyzing customer surveys and monitoring conversations in the contact center is not enough. Rethink how you define operational data and stop missing what your customers are telling your organization. Join Mark Smith, CEO and Chief Research Officer at Ventana Research, with Shannon Latta, VP of Marketing at Verint, to discuss three best practices for bringing together experience and operational insights to help perfect the customer relationship.
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Webinars
How Contact Center Experiences Impact the Omnichannel Customer Journey
What role do contact centers play in customer experience? We’ll dive into the latest Verint Experience Index (VXI), which found that great call-center experiences boost brand recommendations by as much as 163%. See how 25 leaders in five industries rank on satisfaction and NPS® – and more!
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Webinars
Getting Started with Verint ForeSee’s Public API
Does your company utilize a data warehouse to store and query customer feedback? What about business intelligence (BI) tools for ad-hoc analysis? Join us for an introduction to ForeSee’s Public API.
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Webinars
Getting Started with ForeSee’s Mobile SDK
Are you missing out on valuable feedback from your native application users? Are there key mobile user populations you fail to assess at a granular level? Join us for an introduction to the value of Verint ForeSee’s Mobile SDK and a short walkthrough of best practices when getting started.
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Webinars
Why Digital CX is a Big Opportunity for Property/Casualty Insurers
What do insurance providers have to gain by improving the digital customer experience? Conventional wisdom says insurance customers follow the money. But exceptional digital experiences give people a reason to engage with and commit to your business.
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Webinars
Why Digital CX is a Big Opportunity for Health Insurers
How are customers succeeding — or not — when they want to find a new doctor or compare insurance plans? What opportunity exists for great customer experience during virtual visits? Exceptional digital experiences give people a reason to engage with and commit to your business.