Webinars

Banking CX: Agile Strategies for Uncertain Times

Consumer banking needs have changed—in short- and long-term ways. Which banks are rising to the occasion? And how can your organization keep up with the zigs and zags 2020 keeps throwing at us?

Webinars

Series: Act Now, Plan Ahead

Verint Experience Management’s Act Now, Plan Ahead series focuses on CX and UX best practices for unusual times that can help your digital programs long-term. They are part of our Adapt & Respond campaign to address how our customers can adapt faster and respond smarter to business challenges related to COVID-19.

Webinars

CX Transformation Takes a (Cross-Functional) Village

Forrester analyst Faith Adams will share why experience management must span across the enterprise – collaborating with stakeholders from digital, the contact center, operations, research, and more – and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run.

Webinars

How Virginia Lottery Evolved its Digital Offerings Using CX and UX

The digital team at Virginia Lottery relaunched their website—and navigated the resulting customer feedback—by combining CX and UX to understand customer behaviors, needs, and expectations, and focus their efforts on improvements that would have the biggest impact.

Webinars

Listen and Act in the New Now—Best Practices for the Long Term

We’re living and working in an unprecedented environment right now—and it’s creating a mix of business and social challenges. We’ll discuss key VoC strategies you can put in place immediately.

Webinars

Shopping Around: Retail CX in the Age of Amazon

See how the biggest 25 U.S. retailers rank on CSAT and NPS*, plus we’ll share additional data that we couldn’t fit in the Verint Experience Index: Retail report.