Webinars

Insight to Action: How MD Financial Operationalizes VoC Data Across the Organization

MD Financial uses Verint ForeSee to distribute Voice of Client data across the organization. Getting the data to the right internal teams has allowed MD Financial to educate and give recognition to the workforce, while creating memorable moments to encourage loyalty from customers.

Webinars

Insight to Action: How Smart & Final Moved from Mystery to VoC

Smart & Final moved from a mystery shopper program to a holistic VoC approach. Now they empower store managers and front-line employees to own and improve the unique experiences they deliver. Hear how the shift also increased scoring precision, cost effectiveness, efficiency, and more.

Webinars

The Future of CX: Listening, Analysis & Action on VoC Enterprise-Wide

While CX and VoC programs offer fantastic potential to spur widespread business improvements, Forrester CX Index data reveals that general CX quality levels have not improved in recent years. But despite this overall trend, some organizations are achieving great results.

Webinars

Best Practices: Socializing Data to Drive Action and Results

Great—you have insightful CX data! But how do you derive its full business value? By making it actionable and getting buy-in from teams and leaders across the organization. In this session, you’ll come away with tested best practices for leveraging CX Suite to package and distribute the right data to the right stakeholder, sharing and collaborating, and helping to create a cultural shift that’s data focused and action oriented.

Webinars

How to Amp Up Your Content Strategy using VOC Data

Kansas City Power & Light (KCP&L) knows that, as a content hub, their website plays an important role in the customer experience. They use ForeSee insights to refine content, prioritize improvements, and understand customer needs. Jared Blankeship explains how in this on-demand webinar.

Webinars

What’s New in ForeSee CX Suite

Take a tour of CX Suite and the new tools and features in our 18.1 Release. We’ll walk you through the newest features with time for live Q&A at the end.